Warranty
Every City e-scooter is covered by all-inclusive warranty from our manufacturer’s one-year on machine body and 6 months for the battery for the original owner for all manufacturing defects. Warranty parts are shipped in Canada only. If you buy a e-scooter and ship it to another country, the parts will only be shipped to the country where the e-scooter was originally shipped. City E-scooter warrants that this product, including all individual parts, is defective in material or workmanship as follows:
2. What Will We Do to Correct Problems with Your E-scooter?
If a component is deemed to be defective or damaged without user error, we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by City E-Bikes.
3. What Will We Not Do
Below key parts of your percussion massager, scooter, will be repaired or replaced (if repair is not possible) during the stated warranty period if you have any of the following manufacturing or design faults under normal use:
- Motor faults
- Mother Boards or Computer Control faults
- Battery faults (SLA or Lithium)
- Adaptor faults
4. Terms of Warranty
This warranty only applies to the original owner of a City e-scooter. This warranty is expressly limited to the replacement of defective parts at the sole discretion of City Bikes. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the e-scooter as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement e-scooter be issued, in these cases the original e-scooter may have to ship to the City Bikes facility for inspection/repairs before a new e-scooter is sent out. If repairs can be made, a new e-scooter will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). City E-Bikes will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to City Bikes within a reasonable amount of time after shipment arrival. In no event shall City Bikes be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
5. Claims
All claims to this warranty must be made through City Bikes. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@cityebikes.ca as there may be a simple fix for your problem. Valid warranty claims will be processed through City within one year of initial purchase. Warranty claims may be submitted to service@cityebikes.ca.
6. Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to a City’s customer service representative. Please contact our Technical Support team for return/replacement instructions at: service@cityebikes.ca
7. Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved.
8. Our Commitment To You
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.
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